Refund Policy
Last updated: October 29, 2026
We want you to try TrueSeller risk-free: the trial is free, lasts 15 days and requires no card. And if you are not satisfied after paying, you have 14 days to request a refund.
1. 14-day money-back guarantee
You can request a full refund of any subscription payment (monthly or yearly, including renewals) within 14 days of the charge date, no questions asked.
2. How to request it
Write to soporte@trueseller.software with your account email and the charge date, or request it directly from the link in the receipt Dodo Payments sent you by email. Refunds are processed by Dodo Payments, our Merchant of Record, to the original payment method; depending on your bank, they may take 5 to 10 business days to appear.
3. After 14 days
After 14 days from a charge, that payment is not refunded on a pro-rata basis for unused days. You can cancel at any time to stop future charges, and you keep access until the end of the paid period.
4. Duplicate or erroneous charges
If you were charged twice or the wrong amount, we always refund the difference, regardless of timing. Write to soporte@trueseller.software.
5. Buyer rights
This policy is in addition to, and does not limit, your rights under Dodo Payments's buyer terms and the consumer protection laws of your country.