Terms of Service

1. Who provides the Service

TrueSeller is a service operated from Buenos Aires, Argentina. You can contact us at soporte@trueseller.software.

Subscription payments are processed by Dodo Payments, acting as reseller and Merchant of Record (see "Plans, pricing and payments").

2. The Service

TrueSeller is a software-as-a-service (SaaS) product for online sellers. It helps sellers manage, from a single dashboard, the sales, stock, prices, buyer support, listings and reports of their own accounts on e-commerce platforms such as Mercado Libre and Tiendanube, with automation and artificial intelligence tools.

The Service is a management tool for the user's own business. It is not a marketplace, does not sell third-party products, does not intermediate payments between buyers and sellers, and does not provide financial services.

We may improve, add or remove features. If we remove a major feature from a paid plan, we will give reasonable advance notice.

3. How your accounts are connected

TrueSeller only connects to accounts that you yourself authorize, through each platform's official authorization system (OAuth) and public APIs, as an application registered in their developer programs.

We never see or store your passwords for those platforms. We do not access other people's accounts, we do not scrape or extract data without authorization, and we do not sell or share data with third parties for commercial purposes.

You can revoke access at any time from the corresponding platform. TrueSeller only performs on your account the actions you configure or confirm, and your use of each platform is also governed by its own terms, which you agree to follow.

4. Account

To use the Service you must be of legal age, create an account with accurate information and use it for your business activity. If you register on behalf of a company, you represent that you are authorized to act for it.

You are responsible for keeping your password secure and for the activity on your account, including that of the operators you invite and the permissions you grant them. Notify us at soporte@trueseller.software if you suspect unauthorized access.

5. Free trial

New accounts get a 15-day free trial with all features and no card required. Nothing is charged automatically when the trial ends: to keep using the Service you must choose to subscribe.

If you do not subscribe, access to the dashboard is paused and we keep your data for 7 days in case you decide to continue. After that period, the account stops being processed: your Mercado Libre and Tiendanube accounts are disconnected and your data, settings and automations are deleted. We keep only your login details (email and password) and your sign-up details (name, phone number and country), so you can reactivate your plan and start again. The same applies 7 days after the last paid period of a cancelled subscription ends.

6. Plans, pricing and payments

Current plans and prices are published at trueseller.software. All plans include all features; your plan depends on your account's monthly sales volume and sets how many accounts or stores you can connect. If your volume changes, the corresponding plan applies from the next renewal.

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. Dodo Payments provides all customer service inquiries and handles returns. By paying, you also accept Dodo Payments's buyer terms.

Subscriptions (monthly or yearly) renew automatically at the end of each period until you cancel. The final amount, including applicable taxes, is shown before you confirm the payment. If we change a price, we will notify you at least 30 days in advance and it will apply from the next renewal.

7. Cancellation and refunds

You can cancel your subscription at any time from the Subscription plan section, from Dodo Payments's payment portal or by contacting us. Cancelling stops future charges and you keep access until the end of the paid period.

You can request a full refund of any payment within 14 days of the charge, as explained in our Refund Policy.

8. Acceptable use

You agree to use the Service lawfully, in accordance with these Terms and the terms of the platforms you connect. You may not use it for: illegal, fraudulent or deceptive activities; sending spam or unsolicited messages; selling products prohibited by law or by the platforms, or that infringe third-party rights; accessing accounts, data or systems without authorization; coordinating or fixing prices with other sellers; copying, reselling or reverse engineering the Service; or overloading or interfering with its operation.

We may suspend an account that breaches these rules, with prior notice where reasonable.

9. Automations and artificial intelligence

You decide which features to enable and how to configure them. Automatic actions (for example, answering questions, sending messages to your buyers, adjusting prices or stock) run on your account according to the rules you set, and you are responsible for the content published on your behalf and for your business decisions.

AI-generated text may contain errors. We recommend entering accurate information about your products, periodically reviewing responses and settings, and using approval modes when you want to review changes before they are applied.

Metrics, estimates, cost and tax calculations and reports in the Service are for guidance only and do not replace advice from an accountant or professional. Receipts generated by TrueSeller for in-store sales are not tax invoices. We do not guarantee specific business results.

10. Your data

Your data and the content of your listings belong to you. We use them only to provide the Service, as described in the Privacy Policy. Regarding your buyers' data, you are the controller and TrueSeller processes it on your behalf.

11. Availability and support

We work to keep the Service available and working properly, although there may be interruptions due to maintenance, provider failures or changes in the integrated platforms. We answer support requests at soporte@trueseller.software within 24 business hours.

12. Intellectual property and trademarks

The software, design and TrueSeller brand belong to their owner. We grant you a limited, non-transferable license to use the Service while you have an active account.

Mercado Libre, Mercado Livre, Mercado Pago, Tiendanube, Nuvemshop and other third-party names are trademarks of their respective owners and are mentioned only to identify the platforms TrueSeller integrates with.

13. Warranties and liability

To the extent permitted by law, the Service is provided "as is" and we are not liable for indirect damages or lost profits, or for decisions or failures of the integrated platforms. Our total liability is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms limits any non-waivable rights you have as a consumer.

You agree to indemnify TrueSeller against third-party claims caused by your listings, your products or your breach of these Terms.

14. Account closure

You can close your account at any time by writing to soporte@trueseller.software. We delete your data except what we must keep for legal obligations.

15. Changes to these Terms

If we update these Terms we will publish the new version on this page and, for material changes, notify you by email or in the app with reasonable advance notice.

16. Governing law

These Terms are governed by the laws of the Argentine Republic. Any dispute shall be submitted to the ordinary courts of the City of Buenos Aires, without prejudice to any consumer rights you have in your country of residence. In case of discrepancies between languages, the Spanish version prevails.

17. Contact

TrueSeller · Buenos Aires, Argentina · soporte@trueseller.software